Shipping policy

Thank you for choosing Gaia for your shopping needs. We are committed to ensuring that your orders are delivered promptly and efficiently. Please review our shipping policy below:


Order Delivery Locations:

  • Gaia guarantees delivery to any location within the UAE and KSA agreed upon by the parties during the order placement process on our website.
Order Processing and Delivery Timeframe:
  • Orders will be processed and delivered within 7 business days by our trusted home courier service.
  • Please note that business days refer to Sundays through Thursdays, excluding national Sabbaths, holiday eves, and days when banks in Israel are closed.
Shipping Costs:
  • Shipping costs may vary and will be clearly stated during the order placement on our website. We reserve the right to update shipping costs as needed

Minimum Order Amount:

  • Gaia may set a minimum order amount requirement on our website. Please refer to the website for details.

Out of Stock Items:

  • If a product ordered on our website is not available in stock, we will promptly inform the customer. If the customer is unavailable, we will ship the order without the missing product.

Customer Absence During Delivery:

  • If the customer is not present at the specified delivery address at the agreed-upon time, the order will be returned to us. A re-delivery attempt will be made at an additional cost to the customer.

Customer-Requested Doorstep Delivery:

  • If the customer requests that the order be left at the door or with a named neighbor during the order placement, the sole responsibility for the products' safety will be with the customer.

Delivery Conditions:

  • Delivery of orders is subject to reasonable accessibility to the delivery location and our courier company's distribution coverage.
  • For organizations, institutions, kibbutzim, or settlements with special access requirements or unregulated street/house numbering, orders will be delivered to a central distribution point.

Exclusions from Responsibility:

  • Gaia will not be held responsible for delays, non-delivery, or any issues arising from:
    • Force majeure events or events beyond our control.
    • Issues related to our courier company.
    • Business closures affecting our operations, suppliers, or service providers for any reason.

For any further inquiries or assistance, please feel free to contact us at via email at info@gaia-couture.com. Thank you for shopping with Gaia.